General return and exchange policy
Most products sold by Technodil can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below).
All products must be returned in their original packaging. The product must be in like-new condition (i.e., no signs of use), and some products can only be returned or exchanged if the packaging is unopened. Read the complete policy details below for full details.
To process a return or exchange, you will need to provide the following:
The original receipt (invoice) from your purchase.
The original method of payment. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns with gift receipts.
Original packaging and all items originally included by the manufacturer or by Technodil(including manuals, accessories, gifts with purchase, bonus items, and any other included items)
Your name, address, phone number, and signature. Valid government-issued photo ID may be requested to confirm this information.
Cellular and wireless devices
Technodil adheres to the CRTC Wireless Code of Conduct and the rights of the consumer. Subject to usage restrictions set by the carriers, cellular and wireless devices can be returned up to 15 days from the date of your in-store purchase, or 15 days from the date your online order is delivered. The return period is up to 30 days for any person who has self-identified as a person with a disability. For more information about the CRTC Wireless Code of Conduct, you can visit the Wireless Code of Canada webpage.
Cellular and wireless devices include cell phones and smartphones, and carrier-activated tablets, mobile hotspots, and wearables.
Before returning a cellular or wireless device, make sure to disable the security settings. See more details in the “Disabling security settings on certain devices” section below.
Bundle, bonus, and defective items
Returning a bonus item
Bonus items, or free gifts, are items that were included free with certain purchases. If you wish to return a bonus item, you will need to return both the item that you paid for and the bonus item to be eligible for a refund. Bonus items can be exchanged only if they are defective. All other terms and conditions of the Technodil Return and Exchange Policies apply.
Returning a bundle item
Bundle items are items that came as part of a combo or package promotion with another item. Bundling items together allows us to offer them to you at a (combined) lower price than if you were to purchase them each separately.
If you decide to return one or more of the items included in a bundle, you will be charged the stand-alone price for each item you wish to keep, which may be higher than the bundled price, then refunded for the items you wish to return. All other terms and conditions of the Technodil Return and Exchange Policies apply.
Returning a defective item
A defective item can be returned or exchanged within 30 days, and must be in its original packaging with all items originally included by the manufacturer or by Technodil
Technodil Return and Exchange Policies
We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores, or invite us into your home. If you are not fully satisfied with your purchase, we'll do our very best to help you with a replacement, return, or repair.
Bundle, bonus, and defective items
Returning a bonus item
Bonus items, or free gifts, are items that were included free with certain purchases. If you wish to return a bonus item, you will need to return both the item that you paid for and the bonus item to be eligible for a refund. Bonus items can be exchanged only if they are defective. All other terms and conditions of the Technodil Return and Exchange Policies apply.
Returning a bundle item
Bundle items are items that came as part of a combo or package promotion with another item. Bundling items together allows us to offer them to you at a (combined) lower price than if you were to purchase them each separately.
If you decide to return one or more of the items included in a bundle, you will be charged the stand-alone price for each item you wish to keep, which may be higher than the bundled price, then refunded for the items you wish to return. All other terms and conditions of the Technodil Return and Exchange Policies apply.
Returning a defective item
A defective item can be returned or exchanged within 30 days, and must be in its original packaging with all items originally included by the manufacturer or by Technodil.
Non-returnable items
The following products cannot be returned:
Major appliances that are Open Box, floor models.
Service, delivery, and installation fees
Gift cards and pre-paid cards
Membership Fee
Digital downloads (such as digital software and video games)
Books, magazines, and copyright materials
Food, vitamins, and supplements
Earrings
Intimate products
Personal protective equipment (PPE)
Seasonal holiday goods
Shopping bags